Wed. Oct 27th, 2021
Samsung can find out if you’ve thrown your Galaxy Z Flip 3 around

Last updated: October 5th, 2021 at 15:22 UTC+02:00

Samsung appears to have taken extra precautions against false warranty claims for the Galaxy Z Flip 3, as it turns out that the new clamshell flagship phone is logging all acceleration-based free-fall events. Samsung engineers can refer to these logs when a customer wants to make a warranty claim to determine if the damage should or shouldn’t be covered by the warranty.

Using these logs that record free falls based on accelerometer data, Samsung engineers can determine if a Galaxy Z Flip 3 that was brought in for repairs got dropped from distances higher than 1 meter. If it was, Samsung can refuse to provide free repairs even if the phone is under warranty.

Be kind to your Galaxy Z Flip 3 if you value your warranty

There already are a few stories from Galaxy Z Flip 3 users (via @FrontTron) who were either granted or denied free repairs under warranty. One Galaxy Z Flip 3 user reports that Samsung was willing to repair the phone under warranty even after engineers determined that the device in question was dropped three times, with the last drop taking place 10 hours before the screen broke. However, the company was a little bit more lenient because the warranty claim was issued not 14 days after the purchase. Said user got lucky, but not everyone might.

In conclusion, if you own a Galaxy Z Flip 3, don’t make a habit out of throwing your phone on the couch or mishandling it. The accelerometer data will be logged, and you could face difficulties later down the line when you might need to make a warranty claim at a Samsung service center.

It’s unclear of the Galaxy Z Fold 3 logs accelerometer data the same way, but we wouldn’t be surprised if it did. We’ll keep you posted if we find out more.

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