Why a phone doesn’t charge
The problem occurs in various degrees. Either your phone won’t charge at all when it is plugged in, or it will only charge very slowly (sometimes barely faster than it is discharging). It’s a very common complaint, so here are a few solutions. Most charging problems are related to your USB cable or charger or even the port itself.
- DIY USB port fix
- Remove lint, candy, and dust
- Switch cables
- Diagnose a dodgy adapter
- Remember – safety first
- Replace the battery
- Charge from the right source
- Update or roll back
- Switch it off
- Make sure your phone is reporting correct battery status
- Check your battery pack’s voltage and amperage
- What about water damage?
The quickest, easiest, and often most successful solution is to do a little DIY repair on your actual hardware. The problem is often that the metallic surfaces inside the USB port and the micro USB charger are not making good contact, either through a manufacturing defect or because of the continual plugging and unplugging of the charging cable.
All you need to do is shut down your device, remove the battery (if possible) and use something small, such as a toothpick, to ‘lever up’ the little tab inside the USB port on your smartphone or tablet. Do so very carefully and gently, then reinsert your battery and plug it in again. Nine times out of ten, this is all that is required.
Do you keep your phone in the pocket of your jeans? If so, lint could be the culprit: we’ve lost track of the number of times the reason for unreliable USB charging turned out to be lint from the pocket of our Levis.
We’ve seen phones with charging ports choked with chocolate after they were chucked in a handbag alongside a packet of sweets. A can of compressed air can blow out the offending irritants and get your USB connection back to normal.
It doesn’t hurt to remember that the use of liquids to clean the contacts damages the device. Water, cleaning products, or any type of abrasive product will damage the connector, so they should be avoided at all costs. Likewise, cotton swabs, toilet paper, and cotton can not only leave lint but also damage the contacts on the USB plug. One of the few exceptions regarding liquids is the use of 70% isopropyl alcohol, recommended by some manufacturers.
The flimsiest part of a charger is the cable, not the adapter that plugs into the wall socket. Apple users are particularly vulnerable here because Apple’s proprietary (and expensive) Lightning cables appear to have a life expectancy of around 15 minutes (just kidding!). But all cables have a tough life, and endless flexing and curling can take their toll. Substituting a random USB cable for the one that came with your phone is another shortcut to an unenjoyable charging experience.
The easiest way to diagnose a faulty cable is to try a different one and see if that works properly with your device. If it does, you know the original cable was at fault. If it doesn’t, that’s another potential villain we’ve ruled out.
If the cable doesn’t seem to be the problem, check the wall plug adapter – especially if it’s one where the charging cable can be removed. We’ve encountered issues in multiple chargers where the USB port becomes a little loose after endlessly plugging in and unplugging the cable.
Also, check whether the same charger/cable combination works on a different device because this will help you eliminate the possibility that it is your device at fault, rather than the cable or charger. You should also make sure there isn’t a problem with your wall socket.
It’s also important to check if the combination of charger and cable is compatible with the phone in question, which helps rule out the smartphone as the cause of the problem. In the case of the charger, some models offer combinations of voltage and amperage for specific models, which can cause the charger to not charge the cell phone battery, and even if it does, it happens at a very slow rate.
Don’t charge your phone near water or in excessively hot or humid conditions. Also, if you’re replacing a charger or cable, be wary: the internet is stuffed with reports of cheap third-party chargers that went bang in the middle of the night or turned smartphones into toast. As with any electrical equipment, make sure that anything you buy complies with all the relevant safety standards.
To give you an idea of how much energy is stored in your battery, check this video out (but don’t try it at home).
That said, charging a battery does generate heat and, if a smartphone is in a tight space – like under a pillow or inside a case – there is a chance it could become too hot. Essentially, if you’re going to charge your phone overnight, just make sure it’s out in a safe place.
Batteries don’t last forever, and after a couple of years, they start to struggle to hold a charge. The more often you discharge and recharge them, the sooner they’ll need replacing. If your battery’s busted after just six months, it’s probably faulty, and you should make a warranty claim for a free replacement, but if the battery’s older than two years, it’s probably approaching the end of its lifespan.
Some defective batteries are easy to spot because they start to bulge or leak fluid. If nothing like that is obvious from the outside, remove your device’s cover and inspect the battery (if you can; some devices have sealed battery compartments).
If the cover doesn’t come off, you could try laying the device on its back and spinning it. A bulging battery will deform the case – you might not be able to see this bulge, but it might be enough to allow your phone to spin. If you suspect your battery might be swollen or leaking, get your phone to a repair shop and buy a reputable replacement.
Charging from a wall socket will always be faster than charging via PC or laptop because computers’ USB ports deliver less power. A wall socket can deliver twice as much power as a USB port, and fast chargers can deliver as much as five times the power. All this results in much faster charging speeds. So if your phone is charging slowly and you’re connected to a laptop: there’s your problem.
If your wall charger doesn’t appear to be delivering the goods, check that it’s appropriate for your device. A charger from another phone might not deliver the right amount of juice — for example, a charger for a Bluetooth headset won’t put out as much power as one designed specifically for smartphones.
In the case of recent high-end phones, you might have a phone that supports fast charging but a charger that doesn’t deliver it. Read the fine print.
Software updates and new Android versions can wreak havoc with your battery life, especially when upgrading an old device to current software. Newer devices are often optimized to take advantage of the latest software, whereas a two-year-old device can struggle when it gets updated.
If this happens to you and you can’t troubleshoot the problem, consider rolling the device back to an earlier Android version, though be warned that this carries security risks a well as data loss. In fact, some manufacturers do not even give users this option. If you do somehow manage to find a way to roll back, make sure you backup everything on the phone before proceeding any further.
All things said the latest software versions are always recommended to keep your device protected, and while the risk of keeping your smartphone on an older version is often negligible, it’s worth noting.
On most occasions, though, battery life and performance can be significantly improved by an update, so if you think you might be way behind on your Android software version, head to Settings > About phone to check for an update.
Using battery-intensive apps/features while you are charging your device will affect how quickly it gains battery life. If you are charging while playing Call of Duty: Mobile at 100 percent brightness, the device will naturally take longer to charge than it would with its screen, Wi-Fi, and 4G turned off.
Switch the device to airplane mode or off completely when you are charging if you want to see the fastest energy injection. Think of it as making your device take a power nap.
Sometimes the battery level your device ‘thinks’ it’s at is wrong. The effect of this is that your phone may function differently, including limiting performance before it needs to or taking an hour to chew through the last two percent of the battery.
We’ve already written an extensive guide on how to calibrate your smartphone battery, so I won’t retype it all here, but this is a thing to try before completely ditching your defunct power pack. However, before you think otherwise, you need to know that “calibrating” the battery does not magically improve your battery life. The process merely ensures that the battery life reported by the phone is correct.
This tip was pointed out in the comments below by Patrick, and it can help you quickly identify a defective cable.
Download the free Amperage app from the link below and open it. Now, connect your charger, and the interface should go green, and the text at the top should say “measuring.” If you don’t see this, or nothing happens, it means there is no current going to your device.
This is also a great way to find out which of your chargers is performing best. Try connecting the different charge packs you own, including portable battery packs, to see which has the highest maximum charge value or the highest average (the app makes it fairly easy to get an idea of this). It’s not an exact measurement, but it’s an indication, if nothing else, and the app is completely free.
A number of people in the comments asked about battery problems caused by water damage. If your phone is not IP rated and fails to charge after falling in water, you don’t have many options. What you can try, however, is to let the device dry for a long time, remove moisture from the contacts in the USB port and, lastly, change the battery, if possible.
You should, however, try to prevent this from ever happening. Read our article explaining what to do when you drop your phone in water to find out the first steps you should take when trying to rescue it.
If none of the above steps helped, well, it’s time you contact the manufacturer and find out how to proceed. Now would also be a good time to check if the problem is covered by the warranty. If the phone is not designed to have the battery replaced by the user, do not attempt to open the phone without a technician present. As shown in the video above, the component poses a risk of explosion and should only be handled by an expert.
Have you suffered from a smartphone that won’t charge properly? Let us know if you’ve found a fix that we haven’t mentioned here in the comments.